Simple, Transparent Pricing
Start free with 50 customer responses. Upgrade as you grow. No setup fees, cancel anytime.
Free
Perfect for testing and new stores
- Up to 50 responses/month
- Post-purchase surveys
- Basic templates
- Email support
- Basic analytics
- ✗Track Feedbacks branding
- ✗Limited survey types
Starter
For growing Shopify stores
- Up to 1,000 responses/month
- All survey types (post-purchase, exit-intent, etc.)
- AI question suggestions
- Custom branding
- Discount code incentives
- Customer tagging
- Email & chat support
- CSV export
Scale
For established businesses
- Up to 10,000 responses/month
- Everything in Starter
- AI sentiment analysis
- Advanced analytics
- Team collaboration (up to 3 users)
- Priority support
- Advanced integrations
Pro
For large organizations
- Up to 25,000 responses/month
- Everything in Scale
- Custom API access
- Advanced team management
- Phone support
- Custom onboarding
- SLA guarantee
Complete Feature Comparison
See exactly what's included in each plan
| Feature | Free | Starter | Scale | Pro |
|---|---|---|---|---|
Survey Collection | ||||
Monthly responses | 50 | 1,000 | 10,000 | 25,000 |
Max surveys | 1 | 5 | 15 | Unlimited |
Max questions per survey | 3 | 10 | 20 | Unlimited |
Survey types | Post-purchase only | All types | All types | All types |
Video feedback collectionComing Soon | 0 videos | 10 videos/month | 50 videos/month | 200 videos/month |
Multi-language supportComing Soon | ✗ | Basic | 100+ languages | 100+ languages |
Custom brandingComing Soon | ✗ | ✓ | ✓ | ✓ |
Discount incentives | ✗ | ✓ | ✓ | ✓ |
Customer tagging (Shopify) | ✗ | ✓ | ✓ | ✓ |
AI & Analytics | ||||
Basic analytics | ✓ | ✓ | ✓ | ✓ |
AI Survey CopilotComing Soon | ✗ | ✓ | ✓ | ✓ |
AI Email ReportsComing Soon | ✗ | ✗ | ✓ | ✓ |
Word CloudsComing Soon | ✗ | ✗ | ✓ | ✓ |
Sentiment analysisComing Soon | ✗ | ✗ | ✓ | ✓ |
Data export (CSV) | ✓ | ✓ | ✓ | ✓ |
Integrations & API | ||||
Shopify integration | ✓ | ✓ | ✓ | ✓ |
Klaviyo integrationComing Soon | ✗ | ✗ | ✓ | ✓ |
AfterShip integrationComing Soon | ✗ | ✗ | ✓ | ✓ |
Email importComing Soon | ✗ | ✗ | ✓ | ✓ |
Custom API accessComing Soon | ✗ | ✗ | ✓ | ✓ |
SDK accessComing Soon | ✗ | ✗ | ✗ | ✓ |
Team & Support | ||||
Team membersComing Soon | 1 | 1 | 3 | Unlimited |
Support | Email + Chat | Priority | Phone + Priority | |
OnboardingComing Soon | ✗ | Self-service | Guided | Custom |
Trusted by Growing Businesses
See what our customers say about Track Feedbacks
Sarah Johnson
Marketing Director at EliteWear Co.
"Track Feedbacks helped us understand why customers were dissatisfied and improve our products based on their feedback."
Mike Chen
Founder at TechGear Pro
"The setup was incredibly easy and customers actually respond to the surveys. Great insights into our business."
Frequently Asked Questions
Can I change plans at any time?
Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately and we handle prorated billing automatically.
What happens if I exceed my response limit?
We'll notify you when you approach your limit. You can upgrade your plan or purchase additional responses as needed.
Is there a setup fee or contract?
No setup fees and no long-term contracts. All plans are month-to-month and you can cancel anytime.
Ready to Start Collecting Better Feedback?
Join thousands of Shopify merchants who trust Track Feedbacks to understand their customers.