Everything you need to know about post-purchase surveys for your Shopify store.
Simply visit the Shopify App Store, search for "Track Feedbacks", and click install. Setup takes less than 5 minutes and automatically starts collecting post-purchase feedback.
Within 5 minutes of installation! Track Feedbacks automatically triggers post-purchase surveys via checkout extensions and email. No manual setup required.
Not at all! Track Feedbacks is built specifically for Shopify merchants. Everything works out-of-the-box with automatic customer data syncing and post-purchase triggers.
We specialize in post-purchase feedback for Shopify stores. Unlike generic survey tools, we offer automatic post-purchase triggers, customer tagging, discount incentives, and AI-powered insights specifically for e-commerce.
Surveys appear automatically after purchase via checkout extensions and follow-up emails. This timing captures feedback when customers are most engaged, resulting in 50% higher response rates.
Yes! Full customization including colors, logos, and question types. Plus Shopify-specific features like customer segmentation, order data integration, and automated discount code rewards.
AI-powered analytics including sentiment analysis, customer satisfaction trends, NPS scoring, and actionable recommendations to improve your store and products.
Yes! Our free plan includes up to 50 responses per month, post-purchase surveys, basic analytics, and customer tagging. Perfect for new or smaller Shopify stores.
Starter: $19/month (1,000 responses), Scale: $89/month (10,000 responses), Pro: $199/month (25,000 responses). All plans include advanced features like AI insights and priority support.
Absolutely! You can upgrade or downgrade your plan at any time. Changes take effect immediately and we handle prorated billing automatically.
Yes, we offer special pricing for qualified nonprofits and educational institutions. Contact our sales team for more information.
Track Feedbacks syncs with your Shopify store data automatically. We access order information, customer details, and product data to create personalized surveys and provide contextual insights.
Customer purchase history, satisfaction by product, return reasons, NPS scores, and demographic insights. All data integrates with Shopify customer profiles for enhanced targeting.
Yes! Track Feedbacks can automatically generate and send discount codes to customers who complete surveys, increasing response rates and encouraging repeat purchases.
Track Feedbacks integrates well with popular Shopify apps and can export data to tools like Klaviyo, Mailchimp, and customer service platforms for enhanced marketing and support workflows.
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