Complete Shopify Integration Guide

Integrate Track Feedbacks with your Shopify store to automatically collect customer feedback after every purchase.

Integration Benefits

**Automatic Trigger**: Surveys sent based on order status

**Customer Data Sync**: Access to order and customer information

**Seamless Workflow**: No manual intervention required

**Real-time Updates**: Instant feedback collection

Integration Steps

Step 1: Install the Shopify App

1. Visit the Shopify App Store
2. Search for "Track Feedbacks"
3. Click "Add App" and authorize permissions
4. Complete the initial setup wizard

Step 2: Configure Webhook Settings

1. In Track Feedbacks dashboard, go to **Settings** → **Integrations**
2. Click **"Shopify Settings"**
3. Configure these webhooks:
- Order Paid
- Order Fulfilled
- Order Delivered (if using shipping tracking)

Step 3: Set Survey Triggers

Choose when to send surveys:

**Immediately after purchase**: Good for digital products

**After fulfillment**: Standard for physical products

**After delivery**: Best for customer experience surveys

**Custom delay**: Set specific timing (e.g., 7 days after delivery)

Step 4: Customer Data Mapping

Map Shopify customer fields to Track Feedbacks:

Customer Name → Survey Personalization

Email Address → Survey Delivery

Order Details → Survey Context

Product Information → Targeted Questions

Advanced Configuration

Order Status Filtering

Only send surveys for specific order statuses:

Paid orders only

Fulfilled orders only

Exclude cancelled/refunded orders

Filter by order value (e.g., minimum $50)

Product-Specific Surveys

Create different surveys based on:

Product categories

Product collections

Price ranges

Vendor/supplier

Customer Segmentation

Target specific customer groups:

First-time vs. returning customers

VIP customers (high lifetime value)

Geographic segments

Purchase behavior patterns

Testing Your Integration

Test Checklist

[ ] Place test order in your Shopify store

[ ] Verify webhook triggers correctly

[ ] Check survey is sent to correct email

[ ] Confirm customer data appears in dashboard

[ ] Test on different order statuses

Common Test Scenarios

1. **New Customer Purchase**: First-time buyer workflow
2. **Returning Customer**: Existing customer experience
3. **Multiple Items**: Order with various products
4. **Digital Products**: Immediate delivery items
5. **High-Value Orders**: VIP customer treatment

Troubleshooting

Webhooks Not Triggering

Issue: Surveys not being sent automatically

Solutions:

Check webhook URLs in Shopify admin

Verify webhook permissions

Test webhook endpoints manually

Contact support for webhook logs

Customer Data Missing

Issue: Survey lacks order/customer context

Solutions:

Verify field mapping configuration

Check Shopify API permissions

Ensure customer consent for data sharing

Update integration settings

Duplicate Surveys

Issue: Customers receiving multiple surveys

Solutions:

Check for duplicate webhook configurations

Implement survey frequency limits

Review order status filters

Set up deduplication rules

Best Practices

Timing Optimization

**B2C Products**: 7-10 days after delivery

**B2B Products**: 14-21 days after delivery

**Digital Products**: 24-48 hours after purchase

**Subscription Products**: Monthly check-ins

Survey Frequency

Limit to one survey per customer per month

Prioritize high-value orders

Exclude customers who recently left feedback

Respect unsubscribe preferences

Data Privacy

Comply with GDPR/CCPA requirements

Obtain proper consent for data collection

Provide opt-out mechanisms

Secure data transmission and storage

Advanced Features

Multi-Store Management

Manage multiple Shopify stores from one dashboard

Store-specific survey templates

Consolidated reporting across stores

Brand-specific customizations

API Access

Use Shopify GraphQL API for advanced queries

Custom webhook handling

Real-time data synchronization

Custom field mapping

Monitoring and Optimization

Key Metrics to Track

**Integration Health**: Webhook success rate

**Survey Delivery**: Email delivery rates

**Response Rates**: Customer engagement

**Data Quality**: Complete customer profiles

Performance Optimization

Monitor webhook response times

Optimize survey sending frequency

A/B test survey timing

Analyze customer feedback trends

Support Resources

**Integration Help**: Schedule a free consultation

**Technical Support**: 24/7 chat and email support

**Developer Documentation**: Complete API reference

**Community Forum**: Connect with other merchants

Your Shopify integration is now complete! Start collecting valuable customer feedback automatically with every order.