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EliteWear Co.

Fashion & Apparel50-200 employees3 months from setup to full implementation

Key Results Achieved

-41%
Return Rate
\n
+38%
Customer Satisfaction
\n
+33%
Revenue
\n
-38%
Support Tickets
\n

Discover how EliteWear Co. transformed their customer experience and achieved remarkable business growth with Track Feedbacks.

The Challenge

EliteWear was facing a 27% return rate due to sizing issues and unclear product expectations. Customer satisfaction scores were declining, and support costs were rising.

The Solution

Implemented Track Feedbacks' post-purchase survey system with AI-powered insights to identify specific sizing and quality issues, then used this data to improve product descriptions and sizing guides.

Detailed Results & Metrics

Comprehensive before and after comparison showing measurable impact

Return Rate

Before:27%
After:16%
Improvement:-41%

Customer Satisfaction

Before:3.2/5
After:4.4/5
Improvement:+38%

Revenue

Before:$2.1M
After:$2.8M
Improvement:+33%

Support Tickets

Before:450/month
After:280/month
Improvement:-38%
\n

Implementation Process

How we achieved these results in 3 months

Project Timeline: 3 months

1
Initial Setup & Integration
2
Survey Design & Testing
3
Full Deployment & Training
4
Analysis & Optimization

Key Actions Taken

Integrated Track Feedbacks with Shopify store
Created targeted post-purchase surveys
Implemented AI-powered feedback analysis
Updated product descriptions based on insights
Created comprehensive sizing guides
Trained customer service team on new processes

Business Impact Metrics

Additional key performance indicators showing broader business impact

+$700k
Monthly Revenue Impact
$180k/year
Cost Savings
+28%
Customer Lifetime Value
+22%
Repeat Purchase Rate
"
Track Feedbacks helped us understand our customers better than ever before. The insights we gained directly translated to better products, fewer returns, and higher sales. The ROI was clear within the first month.
Sarah Johnson
Sarah Johnson
CEO & Founder
EliteWear Co.

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Support Tickets

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